Welcome to the Customer Area

An area where you will find all the services associated to your policy.

From the Customer Area you will be able to:
Carry out the most usual procedures online:

  • View and change your policies.
  • View your receipts.
  • See copayments.
  • View the general and special conditions.
  • Request a provisional card.
  • Request a duplicate card.
  • Request Travel Assistance certificate.

Request on-line authorisations

75% of the medical tests may be requested on-line

You get instant authorisations for simple tests, and within days for the more complex ones. You will also find the history of all your authorisations processed on-line.


Manage reimbursements for medical bills

We reimburse your expenses faster than anyone else: in just seven days!

If you have a DKV Mundisalud, DKV Top Health or DKV Residents policy, you can request reimbursement of your medical expenses.

Evaluate the medical service

Consulta el buscador de tu cuadro médico.

You can save the names of your favourite doctors and evaluate the service, the treatment, the punctuality and the health care installations.


Make complaints, suggestions or claims

Just by filling in a simple form.

All Group companies offer you a common customer service area to listen to and resolve your complaints or claims.

Pedir cita online

En nuestros Espacios de Salud y centros colaboradores.

Solicita tus citas médicas donde y cuando quieras. Además podrás consultar todas tus citas pendientes y si lo necesitas, gestionar tus anulaciones.


And lots more

Find out about more advantages of DKV

También podrás acceder a “DKV Club de Salud y Bienestar” para disfrutar de descuentos y precios ventajosos en servicios de salud, a nuestra plataforma de iniciativas sociales “Un millón de sonrisas” para participar en proyectos solidarios y a “Idealia DKV”, nuestra comunidad digital de innovación abierta donde podrás aportar tus ideas y ayudarnos a mejorar.