Welcome to the Customer Area

An area where you will find all the services associated to your policy.

From the Customer Area you will be able to:
Carry out the most usual procedures online:

  • View and change your policies.
  • View your receipts.
  • See copayments.
  • View the general and special conditions.
  • Request a provisional card.
  • Request a duplicate card.
  • Request Travel Assistance certificate.

Request on-line authorisations

75% of the medical tests may be requested on-line

You get instant authorisations for simple tests, and within days for the more complex ones. You will also find the history of all your authorisations processed on-line.


Manage reimbursements for medical bills

We reimburse your expenses faster than anyone else: in just seven days!

If you have a DKV Mundisalud, DKV Top Health or DKV Residents policy, you can request reimbursement of your medical expenses.

Evaluate the medical service

Use your medical directory's search engine.

You can save the names of your favourite doctors and evaluate the service, the treatment, the punctuality and the health care installations.


Make complaints, suggestions or claims

Just by filling in a simple form.

All Group companies offer you a common customer service area to listen to and resolve your complaints or claims.

Ask for an appointment online

In our Health Spaces and collaborating centres.

Ask for your medical appointment wherever and whenever you want. In addition you will be able to check all your pending appointments and manage your cancellations if needed.


And lots more

Find out about more advantages of DKV

You will also be given access to the “DKV Health and Well-being Club”, which includes discounts and attractive rates in healthcare services; to our social initiative platform “A million smiles” and participate in solidarity projects; to “Idealia DKV”, our open innovation digital community where you can contribute with your ideas and help us improve.